Subject: URGENT: Shipping Error Regarding Your Recent Delivery - [Your Name/Company Name]
Dear [Customer Name],
I hope this email finds you well.
I am writing to formally notify you of a clerical shipping error regarding a package recently delivered to your address in North Carolina. Due to a processing mistake, you received a [Item Name] (valued at approximately $1,500), which was not intended for your order.
Under both Federal and North Carolina state laws, items delivered due to an unintentional administrative or shipping error do not qualify as "unsolicited merchandise" and remain the legal property of the sender. We kindly request your cooperation in returning this item to us.
We wish to make this process as convenient as possible for you. To resolve this, we will take the following steps:
Prepaid Shipping: Attached to this email is a prepaid return shipping label. You will not incur any costs for the return.
Scheduled Pickup: If you prefer, we can schedule a carrier pickup (via UPS/FedEx) at your residence or place of business at a time that works for you, so you do not have to travel to a post office.
Small Token of Appreciation: Once the item is scanned by the carrier, we would like to offer you a [e.g., $50 Gift Card / 20% Discount] as a thank-you for your time and assistance in correcting this mistake.
Please let us know by [Date, e.g., end of business Tuesday] which return method you prefer.
We value your honesty and hope to resolve this matter amicably. However, please be advised that the legal title of the merchandise remains with [Your Name/Company Name], and we are prepared to take the necessary steps to recover this property.
Thank you for your prompt attention to this matter.
Best regards,
[Your Name] [Your Phone Number] [Your Company Name, if applicable]