I do apologize for this delay. This is not the experience we would like for you to have. I noticed there was a delivery issue with the driver on the expected delivery date. Just a moment as I process the refund.
I am not able to replace these items for you. I will have to process a refund. If the item does get delivered, you may see a new charge. If this happens and you no longer want it, simply start a return from your order details page. May I proceed with your refund?
I’ve issued the refund in the amount of $658.00 back to the AMEX ending in 1005. You should see your refund in your account within 10 business days. You’ll receive an email confirmation to . Can I help you with anything else today?
I’m so sorry to hear that you didn’t receive item! I’ll get this information to our Delivery Research team and they will reach out to you by email within one business day with information regarding a refund for the missing item, but often people get an email sooner. If the package is located later, please call us so we can charge you for the item and you may return for a refund.