Switching out of S mode in Windows 10
Windows 10Windows 10 in S mode is designed for security and performance, exclusively running apps from the Microsoft Store. If you want to install an app that isn't available in the Microsoft Store, you'll need to switch out of S mode. Switching out of S mode is one-way. If you make the switch, you won't be able to go back to Windows 10 in S mode. There's no charge to switch out of S mode.
On your PC running Windows 10 in S mode, open Settings > Update & Security > Activation.
In the Switch to Windows 10 Home or Switch to Windows 10 Pro section, select Go to the Store. (If you also see an "Upgrade your edition of Windows" section, be careful not to click the "Go to the Store" link that appears there.)
On the Switch out of S mode (or similar) page that appears in the Microsoft Store, select the Get button. After you see a confirmation message on the page, you'll be able to install apps from outside of the Microsoft Store.
support.microsoft.com/en-us/windows/switching-out-of-s-mode-in-windows-10-4f56d9be-99ec-6983-119f-031bfb28a307
Hi Steven,
Thanks for your email.
For the first 30 days after the purchase the buyer may return merchandise for a money back refund, excluding any shipping charges.
Did you try to reset the win10 ? i think it's because Malicious software with laptop after after one month of use.
Here's how to reset your PC in Windows 10.
Navigate to Settings. ...
Select "Update & security"
Click Recovery in the left pane. ...
Click Get started under Reset this PC.
Click either "Keep my files" or "Remove everything," depending on whether you want to keep your data files intact.
Please keep in mind that the laptop was sold brand new, with 1 year warranty from manufacturer. So you can contact Dell at dell . com, they will help you find the issue or replace one for free. They may tell you to return it to us, but please ask them to fix it since they are responsible for their quality issues. Please let us know if you have any other questions.
Thanks for your email.
For the first 30 days after the purchase the buyer may return merchandise for a money back refund, excluding any shipping charges.
Did you try to reset the win10 ? i think it's because Malicious software with laptop after after one month of use.
Here's how to reset your PC in Windows 10.
Navigate to Settings. ...
Select "Update & security"
Click Recovery in the left pane. ...
Click Get started under Reset this PC.
Click either "Keep my files" or "Remove everything," depending on whether you want to keep your data files intact.
Please keep in mind that the laptop was sold brand new, with 1 year warranty from manufacturer. So you can contact Dell at dell . com, they will help you find the issue or replace one for free. They may tell you to return it to us, but please ask them to fix it since they are responsible for their quality issues. Please let us know if you have any other questions.