To redeem your included Batman: Arkham Shadow game (usually with a new Meta Quest 3/3S), activate the headset, then find the promotion in the Meta Horizon mobile app under "Payments and Extras" or "Promotions," or directly in the Meta Quest Store within the headset under your profile > Promotions, then tap "Redeem" to add it to your account. There's usually no physical code; it links to the account that sets up the new device, but contact Meta Support if issues arise.
Using the Meta Horizon Mobile App (Recommended First Step)
Install & Log In: Download and open the Meta Horizon app on your phone and ensure you're logged into the Meta account that will use the headset.
Navigate: Go to the menu and find "Payments and Extras" or "Promotions" (sometimes under your profile icon).
Redeem: Look for the Batman: Arkham Shadow offer and tap "Redeem", following the prompts.
Using the Headset Directly
Complete Setup: Finish setting up your new headset.
Open Store: Put on your headset and open the Meta Horizon Store.
Find Profile: Select your profile icon (top right).
Go to Promotions: Choose "Promotions", then select the Batman game and tap "Redeem".