The item returned to us does not match the product originally shipped. Our records confirm that the serial number (S/N) on the unit received differs from our documented shipment logs, and the S/N on the device does not match the manufacturer’s box.

Please return the correct item to us immediately. Per our store policy, the serial numbers of returned items must match our records; returns of items not shipped by us CANNOT be refunded. We maintain a zero-tolerance policy toward merchandise substitution and return fraud.

Please be advised that we do not offer 'free trials.' All returns are tested and inspected with the entire process video-recorded. Depending on the condition, restocking fees up to 80% and two-way shipping fees will be applied to all returns. However, in cases of clear fraud or S/N mismatch, no refund will be issued, and the matter will be escalated.

According to 18 U.S.C. § 1343 (Wire Fraud): 'Whoever, having devised or intending to devise any scheme or artifice to defraud, or for obtaining money or property by means of false or fraudulent pretenses... transmits or causes to be transmitted by means of wire, radio, or television communication in interstate or foreign commerce... shall be fined under this title or imprisoned not more than 20 years, or both.'

We will provide all evidence—including serial number logs, high-resolution video of the unboxing/inspection, and weight records—to Amazon’s Fraud Prevention Department and relevant law enforcement agencies to pursue this matter.

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Unfortunately , without an actual acceptance receipt, there is nothing that I can do to help you locate your package, perhaps you need to speak to someone at your UPS location / franchisee & they may help you - locate it within their system, they would have much better access to internal procedures, computerized systems, inaccessible to --third-parties to the transaction – not employed, or affiliated with UPS , in a different part of the country…best of luck…

Hi,
We got a different item back from what we originally shipped even though the serial number is different.The returned item does not match our record.and the S/N does not match with the box.
Please return the correct item to us. Thanks
DO NOT BE EVIL OR try to exchange our item. We will check every return very carefully.
Whoever, having devised or intending to devise any scheme or artifice to defraud, or for obtaining money or property by means of false or fraudulent pretenses, representations, or promises, transmits or causes to be transmitted by means of wire, radio, or television communication in interstate or foreign commerce, any writings, signs, signals, pictures, or sounds for the purpose of executing such scheme or artifice, shall be fined under this title or imprisoned not more than 20 years, or both. If the violation occurs in relation to, or involving any benefit authorized, transported, transmitted, transferred, disbursed, or paid in connection with, a presidentially declared major disaster or emergency (as those terms are defined in section 102 of the Robert T. Stafford Disaster Relief and Emergency Assistance Act (42 U.S.C. 5122)), or affects a financial institution, such person shall be fined not more than $1,000,000 or imprisoned not more than 30 years, or both.

The item returned to us does not match the product originally shipped. Our records confirm that the serial number on the unit received differs from our documented shipment logs, and the S/N on the device does not match the manufacturer’s box.
Please return the correct item to us immediately. We maintain a zero-tolerance policy toward merchandise substitution and return fraud. We meticulously verify every return to ensure the integrity of our inventory.
Please be advised that according to 18 U.S.C. § 1343 (Wire Fraud): 'Whoever, having devised or intending to devise any scheme or artifice to defraud, or for obtaining money or property by means of false or fraudulent pretenses... transmits or causes to be transmitted by means of wire, radio, or television communication in interstate or foreign commerce... shall be fined under this title or imprisoned not more than 20 years, or both.'
We will provide all evidence—including serial number logs, weight records, and high-resolution packaging photos—to Amazon’s Fraud Prevention Department and relevant law enforcement agencies to pursue this matter.

亚马逊防欺诈/退货警告话术模板

针对“不要试图欺诈或更换货物，我们会认真检查退货”这一需求，以下是根据不同场景建议的英文表达：

1. 简练严厉型 (适合在站内信中直接警告)

"Please do not attempt to defraud our store or exchange the merchandise. Every returned item undergoes a rigorous inspection and verification process to ensure it matches the original product sent."

2. 政策重申型 (适合附在退货授权说明中)

"Please be advised that we take return fraud and item swapping very seriously. All returns are meticulously inspected, and serial numbers are cross-referenced before any refund is processed. Any discrepancies will be reported to Amazon's fraud department."

3. 证据导向型 (最具威慑力，适合预防欺诈)

"To maintain the integrity of our inventory, we perform a detailed verification on every return. We record the condition and serial numbers of our products prior to shipping. Any attempt to return a different or tampered item will be documented and reported."

4. 委婉告知型 (适合放在包装单或店铺介绍)

"All returns are subject to a thorough inspection process to ensure product authenticity. Fraudulent activity or unauthorized item exchanges will be escalated to Amazon Seller Support for further investigation."

建议与提示

关键词解析：
- Defraud: 欺诈。
- Merchandise/Goods: 货物。
- Meticulously inspected: 认真地/细致地检查。
- Cross-referenced: 交叉比对（指比对序列号等）。
- Discrepancies: 不一致/差异。
配合操作： 在发送这些信息的同时，建议你在发货时保留好产品的 Serial Number (序列号) 照片或 称重记录。如果买家真的退回了假货，你可以拿着这些证据去发起 SAFE-T Claim。

针对病人PS  label的情况

Order number :,
Buyer opened a return request on March 4, 2021,
and tracking number is
We did not receive this return . We request the proof from UPS.
The delivered address is  1771 PLYMOUTH RD STE 103 ,ANN ARBOR MI 48105,
It's not our address. We’ve seen it on the seller’s forum before , some evil buyer uses Photoshop or Pdfedit to fake a return label from Amazon,  Although it shows  delivered to the same city and the same ZIP code.  Amazon will refund directly from seller' end.
Can you help me to check this return and this evil buyer please?

Thanks

Hi , We got your return today. But it's missing the original manufacturer's packaging, materials, and accessories, instruction booklets, packing inserts, and blank warranty cards. Can you return to us please? Thanks

Like Brand New. The laptop was returned by the last customer within 2 days, everything in the original box is included. The laptop was fully tested and reset to manufacture settings.

IMPORTANT: Misuse of our gateway2 or other failure to comply with contacting us to request a refund will result in closure or suspension of your account with us. Additionally, anyone who submits a fraudulent claim or furnishes false or misleading information on a chargeback claim form may be subject to criminal and/or civil penalties, including fines and imprisonment. We are legally obliged to report any fraud to The Serious Organised Crime Agency (SOCA).