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How do I remove a Starlink from a service line using the dashboard?

 Note: A Starlink must be removed from a service line before it can be unlocked and transferred to a different account.


Select the "Subscriptions" tab and select the service line you want to remove
Then select "Manage" in the Service Plan box
Select "Remove Starlink"
The Starlink can now be unlocked from the account

starlink.com/support/article/64512fd5-e3f9-6148-d238-8b254c9b16be?srsltid=AfmBOorGsT0ion4CS-7ziNPwfbac1Febi4x9M-_SQtsWmd_mfMbzdqo_



  • 访问激活页面：前往 Starlink.com/activate。

  • 输入硬件 ID：在输入框中输入该 Starlink Mini 的 Kit ID（通常在包装盒标签上或天线背面的标签上，格式通常为 kit 开头的数字字符串）。

  • 观察系统反馈：

    • 如果已绑定（无法使用）：系统会立即弹出红色报错信息，提示类似 “This Starlink is already associated with another account”（此设备已关联至另一个账户）。这意味着原主人没有执行“Transfer（转让）”操作，即便你手动重置了 WiFi 也没用，千万不要购买。

    • 如果已释放（可以购买）：系统会顺利通过验证，并带你进入下一个页面要求你输入“服务地址（Service Address）”和选择套餐。只要能走到这一步，就说明该硬件已经从旧账户中彻底释放，你可以放心使用自己的新账户进行绑定。

    • Transfer Account
    Please read all information below prior to transferring Starlink hardware:
    * Starlink is not responsible for the condition of kits sold or transferred by third-parties. 
    * The Starlink Kit must be delivered and all orders and services on your account need to be fully paid with no outstanding balance. 
    * Your service must be cancelled in order to transfer Starlink hardware. 
    * Upon transfer, the Starlink is removed from your account permanently, service will stop immediately, and any remaining days of your service period will be lost.
    * The Starlink recipient is responsible for signing up for service on Starlink.com. Service is subject to availability - see starlink.com/map. Availability varies by service offering (Residential, RV, etc). Activation is not currently available for Maritime accounts.
    * Upon activation, the new user will be charged for the first month of service and can begin using right away.
    * A transferred Starlink cannot be added to an existing account, only to new accounts. The email address must not be in use.
    * The warranty period for the Starlink kit is from the date of the original retail purchase from Starlink or its Authorized Reseller. The warranty period does not start over for kits sold or transferred by third-parties. End-users should verify that the Starlink kit is in working condition prior to purchasing from third-parties. See starlink.com/legal/warranty
    * Starlink kits are certified per country. End-users are responsible for complying with local requirements. Starlink may restrict certain services to the country where Starlink or its Authorized Resellers originally sold the device, as required.
    How to transfer your Starlink:

    1. From Starlink.com, log into your Starlink account.

    2. Under "Your Starlinks" select "Manage" next to the Starlink you would like to transfer.
      * Take a note of the Device ID at this time. You will share this later.

    3. Under "Devices", find Starlink and click "Transfer" and confirm conditions - this will permanently remove the Starlink from your account. 
      * You must be cancelled prior to transfer

    4. Factory reset your router to its original settings.

    5. Provide all items in your Starlink kit to the new user. Starlink is not responsible for the condition of kits sold or transferred by third-parties. 

    6. Provide a Starlink Identifier to the new party for activation.
      * Kit Serial Number: Located on the Starlink Kit shipping label (ex. KIT00000000)
      * Example of Starlink shipping label
      * Dish Serial Number: Located on the bottom of the Starlink mast (ex. 2ABC000000000000)
      * Terminal ID: While connected to your Starlink internet, open the Starlink app, tap "Settings", then "Advanced". Look at the "ID" under "STARLINK" section. Enter the number without the "ut" in front. (ex. 00000000-00000000-00000000)

    7. Communicate to the new user that they must sign up for service on starlink.com in order to activate the Starlink hardware.

    8. ACTIVATING TRANSFERED SYSTEM

    9. Open landing page of preferred service from Starlink.com (Residential, RV, Business)

    10. Enter Address and select "Order Now"

    11. Enter your contact and billing information

    12. Check box "I already have my Starlink"
      * Note - the box will not be visible at addresses that are at capacity for Residential or Business services. To activate your Starlink in these cases, you can sign up for mobile service anytime via Starlink.com/RV.

    13. Enter your Starlink Identifier (see What is a Starlink Identifier?)

    14. Select "Place Order"
      Notes:
      * Residential service activation is not possible in areas at full capacity.
      * Placing your order will activate your service immediately. Your Starlink service statement will generate automatically every 30 days.
      *
      support.starlink.com/?topic=f3cad923-ed28-f957-365c-787f8fe2e4a2