Good working
Shipping fee ,Thanks
Missing package
FRAUD RETURN. SN NOT MATCH
Opened and Used item
Good working
Restocking fee
locked by buyer's account
Hello,
Thanks for your email. I'm so sorry to hear about that issue.
Could you please provide me with your current shipping address? I will arrange to ship a replacement to you right away.
Best,
So sorry to hear that
Please open a return request from your end. You will have a prepaid shipping label from UPS.
Best
So sorry to hear that
Let me check it to you
Return Reason:
Bought by mistake
Due to the influenza issue, for the returns that are not caused by our fault, we will charge a restocking fee as a funding for our workers to keep work.
Thanks
We do not offer replacement options. For any replacement requests, we will send the previous one again and double charge the shipping fee.
Thanks
Our return address:
Estar LLC
Return Department
719 W Ellsworth Rd
STE 9
Ann Arbor, MI 48108
6282053634
We recommend using UPS or FedEx; no signature is required.
How to create, print, and manage shipping labels
www.ups.com/us/en/support/shipping-support/print-shipping-labels
www.fedex.com/en-us/shipping/create-shipping-label.html
Print your return label and return authorization.[Your order number]
Add your return label (if applicable) and package your items for return.
We will return your item to you after we receive the correct returned item, and you will be responsible for all shipping costs.
We sold it as used. NOT brand new.
Condition: Used - Like New
Condition note: NO INK . USED,NOT BRAND NEW
We have a zero tolerance policy for Fraud return. If you need yours return back, Please send a prepaid Fedex & UPS label to us.
After 30 days. They will be sent to recycling companies
Hi ,
So sorry to hear that,
We offer several options
1 We are offering a $20 credit per unit as an apology. (No return) We will provide enhanced training for new employees to ensure that this does not happen again.
2 You can return the unopened unit and receive a full refund or exchange. For units that have been opened and packaging is missing, we will charge a 50% restocking fee according to our return policy. (For most companies, such as Target, Best Buy, and Costco, losing the packaging means you won't get any refunds.)
3 You can give us your offer.
Best