病人没收到，让他开AZ
A-to-z Guarantee claims: If you purchase Amazon's Buy Shipping and ship on time, you are protected against claims where a customer reports problems with delivery. Amazon will cover the cost of these claims and they will not affect your Order Defect Rate.
==============================
Hi ,
Thanks for your email.
I'm so sorry to hear that.
As we used an Amazon UPS/USPS/FEDEX account, all claims with carriers have to go through them as we are not the account owner. Please go with the A-z route to get your money back.
After 48 hours you talk with us, there will be a button at your order stating "problem with order"
then, you can state that you did not receive the product you ordered even if the carrier shows delivered. Then Amazon will get involved and pay you back for your missing package.
Sorry this is frustrating but that is the protocol amazon sets for third parties to get your money back and protects both sellers and buyers.
To request a refund on an eligible order:
Go to Your Orders.
Locate your order in the list and click Problem with order.
Select your problem from the list.
Select Request refund.
Enter your comments in the text box.
Select Submit
Best
==============================
Policy reminder: How to address A-to-z claims
Want to learn more about Amazon’s policies? Check the news section of Seller Central every Tuesday for policy reminders that help us ensure all sellers and customers have a great Amazon experience.
We want to remind you about the most effective strategy to prevent unnecessary A-to-z claims and expedite their resolution.
When customers are not satisfied with an order, they can contact you to explain their concerns. Before filing an A-to-z claim, Amazon asks customers to use our standard channels for resolution. If the item was received, we ask the customer to start by filing a return request. If the item was not received, the customer is directed to contact the seller through Buyer-Seller Messaging.
When a customer contacts you through one of these channels about an order, it’s important to respond to their request within 48 hours.
If a customer files a claim after contacting you, Amazon will review the information previously provided to the customer, in addition to their feedback, to resolve the claim. You no longer have to submit that information to Amazon directly. If you would like to provide Amazon with additional information to resolve an A-to-z claim that you were not comfortable sharing with the customer, you can add that information to claims that are in Under Review status by clicking Respond to Amazon on the Manage A-to-z Claims page in Seller Central.
As always, if you disagree with the outcome of an A-to-z claim, you can appeal within 30 days by clicking Appeal Decision in Seller Central on the Manage A-to-z Claims page.
Visit our About A-to-z guarantee claims Help page to learn more.
https://sellercentral.amazon.com/gp/headlines.html?ref=nswg_scgw_5692552620394541944_1_nslp&id=5692552620394541944#5692552620394541944
Sorry! If the tracking details show your package was delivered and you can't locate it, please wait two full days (excluding Sundays and holidays) for the package to arrive. We recommend checking around your home and asking your neighbors if they may have received it for you. If after that time you still haven't received it, contact us after 8 p.m. local time on the second day and we'll be happy to help.
======================
Hi ,
Sorry about it, I will file a complaint to UPS.
And can you help me file a police report to us please?[We have encountered many customers claiming that they did not receive it in order to get a free item, so we are now requesting a police report to confirm that what they said is true.]
Thank you so much.
Whoever, having devised or intending to devise any scheme or artifice to defraud, or for obtaining money or property by means of false or fraudulent pretenses, representations, or promises, transmits or causes to be transmitted by means of wire, radio, or television communication in interstate or foreign commerce, any writings, signs, signals, pictures, or sounds for the purpose of executing such scheme or artifice, shall be fined under this title or imprisoned not more than 20 years, or both. If the violation occurs in relation to, or involving any benefit authorized, transported, transmitted, transferred, disbursed, or paid in connection with, a presidentially declared major disaster or emergency (as those terms are defined in section 102 of the Robert T. Stafford Disaster Relief and Emergency Assistance Act (42 U.S.C. 5122)), or affects a financial institution, such person shall be fined not more than $1,000,000 or imprisoned not more than 30 years, or both.
Please file a police report to us if it is not signed by you.
Hi ,
We have encountered many customers claiming that they did not receive it in order to get a free item, so we are now requesting a police report to confirm that what they said is true.
Thanks
Order ID: # ,
Carrier UPS ,Tracking number is ,
We bought the shipping label from Amazon.com .
And this item already Delivered On 03/23/2020 11:57 A.M.
Left At : Met Customer Man.
But amazon has submitted the full refund to the buyer.
It's not our fault at all. We request amazon to reimburse $481.85 to us for our loss due to the buyer's remorse. Thanks
Hello, We shipped the item through amazon buy shipping service. And the tracking shows the item has been delivered to the buyer on time. Now the buyer claims he didn't receive the item and amazon has submitted a full refund to the buyer. According to amazon's policy, amazon should cover our loss for this case, therefore we request amazon to reimburse us $557.00 for this order. Thank you.
https://sellercentral.amazon.com/gp/help/202109110?language=en_US&ref=ag_202109110_cont_201812300
Buyer said they never received Item, but I have proof: You are eligible for reimbursement if you purchased a delivery shipping label through Buy Shipping Services, and the tracking shows the item is delivered but the customer claims they did not receive the package.
给客户退款
Hi ,
Thanks for your email
Sorry about that.
It looks like it was lost by UPS. I will file a complaint to UPS.
And we already set up a full refund to you.
Thanks again,
Refund Successful
You have refunded the buyer $
===================
Thanks for your email
Sorry about that.
It looks like it was lost by UPS. I will file a complaint to UPS.
May I know do you want a full refund or a replacement please?
Thanks again.
And we will set up a full refund to you today.
And if you want to get replacement,we will free upgrade to 2020 HP 15 15.6" HD Touchscreen Premium Laptop - 10th Gen Intel Core i3-1005G1, 8GB DDR4, 512GB SSD, USB Type-C, HDMI, Windows 10 - Silver $542
https://www.amazon.com/gp/product/B0827QRKX7
From Amazon safe t policy: Buyer said they never received Item, but I have proof, You are eligible for reimbursement if you purchased delivery shipping label through Buy Shipping Services, and the tracking shows the item is delivered but the customer claims they did not receive the package.
We shipped the item through amazon buy shipping service. And the tracking shows the item has been delivered to the buyer on time. Now the buyer claimed he didn't received the item without police report [If he was just lying ?] and amazon has submitted full refund to the buyer. According to amazon's policy, amazon should cover our loss for this case, therefore we request amazon to reimburse us $408.28 for this order. Thank again.
I regret to know that the product was lost/stolen. I would request you to kindly file a police complaint and forward us a scan copy with the following information:- Case number: XX-XXXXX Name of the officer: XXXXXXXX Phone number of the officer: XXX-XXX-XXXX Name of Police station: XXXXXX Please forward the information to us to process the replacement or Refund.
I really appreciate your patience.
Thanks
Dear customer,
Thank you very much for your purchase.
We are here to remind you that the item has already been delivered.
If you don't receive the package in time, please don't worry,
Firstly, please check around your house and postbox. The courier sometimes places packages there. If still not find your package, please send us your order number by email and we will track the package information for you.
Secondly, after receiving the product, please check if it is damaged. (if the package damaged, we suggest that you record photos or videos of damaged items when you receive the package). If the product has any problem during use, please contact us first. We will try our best to help you resolve it and will not let you bear any loss.
Instead of opening a return.
Thank you for your understanding.
Have a nice day!
Warm reminder: On the weekend we rest, but we will process the email you send as soon as possible if we work on Monday.
Can't find your package?
If the tracking details show your package was delivered, but you can't find it:
Look around the delivery location
Ask your household and neighbors
Wait two business days to see if it arrives. It's rare, but sometimes carriers may mark packages as delivered before they arrive.
If you still haven't received it after two business days, contact us and we'll be happy to help.
A-to-z Guarantee claims: If you purchase Amazon's Buy Shipping and ship on time, you are protected against claims where a customer reports problems with delivery. Amazon will cover the cost of these claims and they will not affect your Order Defect Rate.
==============================
Hi ,
Thanks for your email.
I'm so sorry to hear that.
As we used an Amazon UPS/USPS/FEDEX account, all claims with carriers have to go through them as we are not the account owner. Please go with the A-z route to get your money back.
After 48 hours you talk with us, there will be a button at your order stating "problem with order"
then, you can state that you did not receive the product you ordered even if the carrier shows delivered. Then Amazon will get involved and pay you back for your missing package.
Sorry this is frustrating but that is the protocol amazon sets for third parties to get your money back and protects both sellers and buyers.
To request a refund on an eligible order:
Go to Your Orders.
Locate your order in the list and click Problem with order.
Select your problem from the list.
Select Request refund.
Enter your comments in the text box.
Select Submit
Best
==============================
Policy reminder: How to address A-to-z claims
Want to learn more about Amazon’s policies? Check the news section of Seller Central every Tuesday for policy reminders that help us ensure all sellers and customers have a great Amazon experience.
We want to remind you about the most effective strategy to prevent unnecessary A-to-z claims and expedite their resolution.
When customers are not satisfied with an order, they can contact you to explain their concerns. Before filing an A-to-z claim, Amazon asks customers to use our standard channels for resolution. If the item was received, we ask the customer to start by filing a return request. If the item was not received, the customer is directed to contact the seller through Buyer-Seller Messaging.
When a customer contacts you through one of these channels about an order, it’s important to respond to their request within 48 hours.
If a customer files a claim after contacting you, Amazon will review the information previously provided to the customer, in addition to their feedback, to resolve the claim. You no longer have to submit that information to Amazon directly. If you would like to provide Amazon with additional information to resolve an A-to-z claim that you were not comfortable sharing with the customer, you can add that information to claims that are in Under Review status by clicking Respond to Amazon on the Manage A-to-z Claims page in Seller Central.
As always, if you disagree with the outcome of an A-to-z claim, you can appeal within 30 days by clicking Appeal Decision in Seller Central on the Manage A-to-z Claims page.
Visit our About A-to-z guarantee claims Help page to learn more.
https://sellercentral.amazon.com/gp/headlines.html?ref=nswg_scgw_5692552620394541944_1_nslp&id=5692552620394541944#5692552620394541944
Sorry! If the tracking details show your package was delivered and you can't locate it, please wait two full days (excluding Sundays and holidays) for the package to arrive. We recommend checking around your home and asking your neighbors if they may have received it for you. If after that time you still haven't received it, contact us after 8 p.m. local time on the second day and we'll be happy to help.
======================
Hi ,
Sorry about it, I will file a complaint to UPS.
And can you help me file a police report to us please?[We have encountered many customers claiming that they did not receive it in order to get a free item, so we are now requesting a police report to confirm that what they said is true.]
Thank you so much.
Whoever, having devised or intending to devise any scheme or artifice to defraud, or for obtaining money or property by means of false or fraudulent pretenses, representations, or promises, transmits or causes to be transmitted by means of wire, radio, or television communication in interstate or foreign commerce, any writings, signs, signals, pictures, or sounds for the purpose of executing such scheme or artifice, shall be fined under this title or imprisoned not more than 20 years, or both. If the violation occurs in relation to, or involving any benefit authorized, transported, transmitted, transferred, disbursed, or paid in connection with, a presidentially declared major disaster or emergency (as those terms are defined in section 102 of the Robert T. Stafford Disaster Relief and Emergency Assistance Act (42 U.S.C. 5122)), or affects a financial institution, such person shall be fined not more than $1,000,000 or imprisoned not more than 30 years, or both.
Please file a police report to us if it is not signed by you.
Hi ,
We have encountered many customers claiming that they did not receive it in order to get a free item, so we are now requesting a police report to confirm that what they said is true.
Thanks
Order ID: # ,
Carrier UPS ,Tracking number is ,
We bought the shipping label from Amazon.com .
And this item already Delivered On 03/23/2020 11:57 A.M.
Left At : Met Customer Man.
But amazon has submitted the full refund to the buyer.
It's not our fault at all. We request amazon to reimburse $481.85 to us for our loss due to the buyer's remorse. Thanks
Hello, We shipped the item through amazon buy shipping service. And the tracking shows the item has been delivered to the buyer on time. Now the buyer claims he didn't receive the item and amazon has submitted a full refund to the buyer. According to amazon's policy, amazon should cover our loss for this case, therefore we request amazon to reimburse us $557.00 for this order. Thank you.
https://sellercentral.amazon.com/gp/help/202109110?language=en_US&ref=ag_202109110_cont_201812300
Buyer said they never received Item, but I have proof: You are eligible for reimbursement if you purchased a delivery shipping label through Buy Shipping Services, and the tracking shows the item is delivered but the customer claims they did not receive the package.
给客户退款
Hi ,
Thanks for your email
Sorry about that.
It looks like it was lost by UPS. I will file a complaint to UPS.
And we already set up a full refund to you.
Thanks again,
Refund Successful
You have refunded the buyer $
===================
Thanks for your email
Sorry about that.
It looks like it was lost by UPS. I will file a complaint to UPS.
May I know do you want a full refund or a replacement please?
Thanks again.
And we will set up a full refund to you today.
And if you want to get replacement,we will free upgrade to 2020 HP 15 15.6" HD Touchscreen Premium Laptop - 10th Gen Intel Core i3-1005G1, 8GB DDR4, 512GB SSD, USB Type-C, HDMI, Windows 10 - Silver $542
https://www.amazon.com/gp/product/B0827QRKX7
From Amazon safe t policy: Buyer said they never received Item, but I have proof, You are eligible for reimbursement if you purchased delivery shipping label through Buy Shipping Services, and the tracking shows the item is delivered but the customer claims they did not receive the package.
We shipped the item through amazon buy shipping service. And the tracking shows the item has been delivered to the buyer on time. Now the buyer claimed he didn't received the item without police report [If he was just lying ?] and amazon has submitted full refund to the buyer. According to amazon's policy, amazon should cover our loss for this case, therefore we request amazon to reimburse us $408.28 for this order. Thank again.
I regret to know that the product was lost/stolen. I would request you to kindly file a police complaint and forward us a scan copy with the following information:- Case number: XX-XXXXX Name of the officer: XXXXXXXX Phone number of the officer: XXX-XXX-XXXX Name of Police station: XXXXXX Please forward the information to us to process the replacement or Refund.
I really appreciate your patience.
Thanks
Dear customer,
Thank you very much for your purchase.
We are here to remind you that the item has already been delivered.
If you don't receive the package in time, please don't worry,
Firstly, please check around your house and postbox. The courier sometimes places packages there. If still not find your package, please send us your order number by email and we will track the package information for you.
Secondly, after receiving the product, please check if it is damaged. (if the package damaged, we suggest that you record photos or videos of damaged items when you receive the package). If the product has any problem during use, please contact us first. We will try our best to help you resolve it and will not let you bear any loss.
Instead of opening a return.
Thank you for your understanding.
Have a nice day!
Warm reminder: On the weekend we rest, but we will process the email you send as soon as possible if we work on Monday.
Can't find your package?
If the tracking details show your package was delivered, but you can't find it:
Look around the delivery location
Ask your household and neighbors
Wait two business days to see if it arrives. It's rare, but sometimes carriers may mark packages as delivered before they arrive.
If you still haven't received it after two business days, contact us and we'll be happy to help.