Dear ,
We are pleased to advise you that your return has reached our return department.
It may take up to 8 business days to process your return.
We will keep you posted as we continue to process your credit.
PLEASE NOTE: As the (COVID-19) mandates that safety protocols increase, we are working with less employees in our Returns center. As a result, your return can take an extra 2-4 days to process. We appreciate your patience and apologize for any inconvenience this may cause you.
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Hi Juliette,
Thanks for your email.
Sorry about that. I will check it for you. We only have very few staff at work Now.
You can chat with Amazon CSR and ask them to refund you.
https://www.amazon.com/gp/help/contact-us/general-questions.html
Amazon.com/Customer service
1 (888) 280-4331
Thanks again.
Hi Tanya,
Thanks for your msg,May i have the tracking number please, The amz will send prepaid label to you or we will give you credit for the return label after we got the return, No worries about that, Thanks
Hi Williams ,
We got your return today,I'm so sorry about that.
Do you want to get full refund with shipping credit or replacement with shipping credit,
Please let me know
Thanks
Thanks for your msg,May i have the tracking number please, The amz will send prepaid label to you or we will give you credit for the return label after we got the return, No worries about that, Thanks
Hi Williams ,
We got your return today,I'm so sorry about that.
Do you want to get full refund with shipping credit or replacement with shipping credit,
Please let me know
Thanks