We do not offer free trial, RESTOCKING fee and Shipping fee will be charged depending on the actual condition of your returned item.
By placing an order or submitting a return, you confirm that you have read and agree to the return terms below.
Our return policies:
1. Return can only be accepted within 30 days of delivery (We do NOT honor extended holiday return period).The prepaid return label is valid for 30 days from the delivery date. If the item is dropped off after this period, an 80–100% restocking fee will automatically apply.
2. The serial number(s) of the returned item(s) must match our records. Products missing a serial number or UPC, as well as items not shipped by us, cannot be refunded.
3. Any physical damage upon the arrival must be reported within 3 days from the delivery date.
4. All returns will be tested and inspected with the whole process video recorded.
5. If the return is because the customer changes mind ("Accidental order", "Better price available" or "No longer needed/wanted" "Didn't approve purchase"), return of unopened items is subject to 15% restocking fee Plus two-way shipping fee, and return of opened item is subject to at least 25% restocking fee Plus two-way shipping fee, depending on the condition of the return.
6. Any opened items must be returned in the complete package with all the original accessories including power cord, manual, CD-ROM etc. For the case of missing any accessory, at least 50% restocking fee Plus two-way shipping fee will be charged.
7. If the customer claims defective or problem with the item(s), but the inspection shows the problem does not exist or the customer misrepresents the condition of the product, at least 30% restocking fee will be charged, depending on the condition of the return.
8. Any attempt of disassembling machine(s) into parts will void warranty and return, and as high as 99% restocking fee may be charged, unless it is instructed by the manufacturer with corresponding warranty claim ID shown to us.
9. The customers are responsible for the shipping cost, unless we mistakenly shipped wrong items or the items are damaged/defective upon delivery.
10. If the customers do not need the ordered item and refuse the package upon delivery, two-way shipping cost will be charged.
Return Policy & Fee Disclosure:
We do not offer a free trial period. Restocking fees and shipping fees will be charged depending on the actual condition of your returned item.
Return Window: Returns are only accepted within 30 days of delivery. We do NOT honor extended holiday return periods.
S/N Verification: The serial number(s) of the returned item(s) must match our record(s). Items not shipped by us cannot be refunded.
Damage Reporting: Any physical damage upon arrival must be reported within 3 days of delivery.
Inspection: All returns are tested and inspected; the entire process is video-recorded for security.
Change of Mind: For "Accidental order" or "No longer needed," unopened items incur a 10% restocking fee plus two-way shipping. Opened items incur at least a 20% restocking fee plus two-way shipping.
Completeness: Opened items must include all original accessories (power cord, manual, CD-ROM, etc.). Missing accessories incur at least a 50% restocking fee plus two-way shipping.
Misrepresentation: If inspection shows a claimed defect does not exist or the condition was misrepresented, a minimum 25% restocking fee Plus two-way shipping will apply.
Unauthorized Repair: Any attempt to disassemble the machine voids the warranty/return. A restocking fee of up to 80% may be charged.
Shipping Costs: Customers are responsible for return shipping unless the item was mistakenly shipped or arrived damaged/defective.
Refused Packages: If a customer refuses a package upon delivery, two-way shipping costs will be deducted from the refund.
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For the first 30 days after your purchase you may return merchandise for a money back refund, excluding any shipping charges. All returns must meet our guidelines.
Returned or exchanged products must be in brand new, mint condition, and have all original manufacturer's packaging, materials, and accessories, including instruction booklets, packing inserts, and blank warranty cards.Merchandise missing the original Universal Product Code (UPC) cannot be returned. The original manufacturer's labeled packaging should be enclosed within an outer shipping box. Please do not write or place shipping labels or stickers on the manufacturer's packaging.Securely package the product and include a copy of the original invoice.
Ship the parcel back to us freight prepaid. We do NOT accept COD or freight collect shipments. We recommend a shipping method that provides tracking and insurance.
Ship to:
Please allow up to eight business days after we receive the package for your return/exchange/refund to be processed. An e-mail confirmation will be sent to you once the return is processed.
Returned or exchanged products must be in brand new, mint condition, and have all original manufacturer's packaging, materials, and accessories, including instruction booklets, packing inserts, and blank warranty cards.
Merchandise missing the original Universal Product Code (UPC) cannot be returned. The original manufacturer's labeled packaging should be enclosed within an outer shipping box. Please do not write or place shipping labels or stickers on the manufacturer's packaging.Securely package the product and include a copy of the original invoice.
Ship the parcel back to us freight prepaid. We do NOT accept COD or freight collect shipments. We recommend a shipping method that provides tracking and insurance.
Please allow up to eight business days after we receive the package for your return/exchange/refund to be processed. An e-mail confirmation will be sent to you once the return is processed.
[Return Policy]
1) If the returned item is still brand new and factory sealed, we will refund in full less shipping (even if order may be value free shipping). However, for new releases and popular merchandise with short supply, we may charge a restocking fee up to 20%. Shipping is non-refundable.
2) Opened box items, up to 30% restocking fee plus shipping cost would be charged if returned with original packaging and serial number matched. If original packing is missing, a 50% restocking fee would be charged. If return items miss accessories, UPC or Serial Number,50~99.9% restocking fee may be charged.
3) For unmatched return, wrong item, or item with different serial number, we take this as frau.dulent return and will report it to Amazon and maybe the police department for frau.dulent investigation.
4) If an item is defective we will take the return back and provide free shipping. Replacements for defective items are shipped free of charge, subject to inventory on hand.
Please understand that a filed a-to-z claim (whether withdrawn or not) puts a substantial damage to our seller's account. Only when we fail to solve a problem, you should file a claim. Once a claim is filed (whether by you or an Amazon CSR on your behalf), we will no longer be able to assist you but will work as hard as we can to defend ourselves.
RETURNS: All returns require a Return Material Authorization (RMA ) number. A RMA Number will be issued once you submit the return request. After a RMA request is assigned, the item should be shipped backed and received by us within 10 days. All returns must have all original manufacturers packaging, materials and accessories, including instruction booklets, packing inserts, and blank warranty cards.
All serial numbers are recorded before shipping to the customer. The serial number on the unit must match the serial number on the box, the warranty card as well as our record from your order. If the serial number of the returned item doesn't match our record then you will not be refunded. We will also report the order to Amazon for further investigation.
1) Unopened Item (factory sealed): Buyer can return within 30 days as of the delivery date. Buyer pays for outbound and return shipping fees.
2) Opened Item (factory seal broken): Buyer can return within 30 days as of the delivery date. Buyer pays for outbound and return shipping fees. A 15%-50% restocking fee will be charged based on the returned item condition. Software and video game products can not be returned once opened.
3) Dead on arrival items must be reported within 7 days of receipt.
All returns are tested upon receipt. If the customer misrepresents the return reason and the item is not defective; a restocking fee will be charged as stated above.
If you choose to return the item, please return it in the same condition as received, including any retail packaging if applicable. Used items and discretionary returns (Accidental order, better price available, no longer needed/wanted) may be subject to a restocking fee and will be charged return shipping cost per amazon return policy.
REFUND: Items that qualified for free shipping and are being returned will have our standard shipping charges deducted from the refund or credit. The return shipping cost (the cost to send an item back to us) is not refundable. Please allow up to 5 business days after we receive the package for your refund to be processed. An e-mail confirmation will be sent to you once the refund is processed.
Price match is not available per Amazon policy.
Thanks for shopping with us.
Please allow 3-5 business days from when we receive your return to process your refund. You will be notified by email once your return is processed. Adorama reserves the right to refuse return, refund and/or charge a restocking fee for any product that doesn’t comply with the above mentioned requirements.
30 Day Return Policy.
For the first 30 days after your purchase you may return merchandise for a full money back refund, excluding any shipping charges.
Returned or exchanged products must be in brand new, mint condition, and have all original manufacturer's packaging, materials, and accessories, including instruction booklets, packing inserts, and blank warranty cards.
Please remove all unnecessary pre-existing labels from the box.
Merchandise missing the original Universal Product Code (UPC) cannot be returned. The original manufacturer's labeled packaging should be enclosed within an outer shipping box. Please do not write or place shipping labels or stickers on the manufacturer's packaging.
If a product is received defective or incorrect, please please submit an online return request or contact us immediately and we will do whatever possible to resolve the issue. We will only cover return shipping if we are notified prior to return.
www.amazon.com/gp/help/customer/display.html?nodeId=GKM69DUUYKQWKWX7
New, used, and refurbished products purchased from sellers other than Amazon.com are subject to the returns policy of the applicable seller.