1 Return Window: Returns are only accepted within 30 days of delivery. We do NOT honor extended holiday return periods.
2 S/N Verification: The serial number(s) of the returned item(s) must match our record(s). Items not shipped by us cannot be refunded.
3 Damage Reporting: Any physical damage upon arrival must be reported within 3 days of delivery.
4 Inspection: All returns are tested and inspected; the entire process is video-recorded for security.
5 Change of Mind: For "Accidental order" or "No longer needed," unopened items incur a 10% restocking fee plus two-way shipping. Opened items incur at least a 20% restocking fee plus two-way shipping.
6 Completeness: Opened items must include all original accessories (power cord, manual, CD-ROM, etc.). Missing accessories incur at least a 50% restocking fee plus two-way shipping.
7 Misrepresentation: If inspection shows a claimed defect does not exist or the condition was misrepresented, a minimum 25% restocking fee Plus two-way shipping will apply.
8 Unauthorized Repair: Any attempt to disassemble the machine voids the warranty/return. A restocking fee of up to 80% may be charged.
9 Shipping Costs: Customers are responsible for return shipping unless the item was mistakenly shipped or arrived damaged/defective.
10 Refused Packages: If a customer refuses a package upon delivery, two-way shipping costs will be deducted from the refund.
Return Policy & Fee Disclosure:
We do not offer a free trial period. Restocking fees and shipping fees will be charged depending on the actual condition of your returned item.
Return Window: Returns are only accepted within 30 days of delivery. We do NOT honor extended holiday return periods.
S/N Verification: The serial number(s) of the returned item(s) must match our record(s). Items not shipped by us cannot be refunded.
Damage Reporting: Any physical damage upon arrival must be reported within 3 days of delivery.
Inspection: All returns are tested and inspected; the entire process is video-recorded for security.
Change of Mind: For "Accidental order" or "No longer needed," unopened items incur a 10% restocking fee plus two-way shipping. Opened items incur at least a 20% restocking fee plus two-way shipping.
Completeness: Opened items must include all original accessories (power cord, manual, CD-ROM, etc.). Missing accessories incur at least a 50% restocking fee plus two-way shipping.
Misrepresentation: If inspection shows a claimed defect does not exist or the condition was misrepresented, a minimum 25% restocking fee Plus two-way shipping will apply.
Unauthorized Repair: Any attempt to disassemble the machine voids the warranty/return. A restocking fee of up to 80% may be charged.
Shipping Costs: Customers are responsible for return shipping unless the item was mistakenly shipped or arrived damaged/defective.
Refused Packages: If a customer refuses a package upon delivery, two-way shipping costs will be deducted from the refund.
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Positive (5-star or 4-star) feedback is always highly appreciated. In case of any problem with the purchase, please send us a message before leaving us neutral or even negative feedback. We are always ready to help you resolve any issues.
For the first 30 days after your purchase you may return merchandise for a money back refund, excluding any shipping charges. All returns must meet our guidelines.
Returned or exchanged products must be in brand new, mint condition, and have all original manufacturer's packaging, materials, and accessories, including instruction booklets, packing inserts, and blank warranty cards.Merchandise missing the original Universal Product Code (UPC) cannot be returned. The original manufacturer's labeled packaging should be enclosed within an outer shipping box. Please do not write or place shipping labels or stickers on the manufacturer's packaging.Securely package the product and include a copy of the original invoice.
Ship the parcel back to us freight prepaid. We do NOT accept COD or freight collect shipments. We recommend a shipping method that provides tracking and insurance.
Ship to:
Please allow up to eight business days after we receive the package for your return/exchange/refund to be processed. An e-mail confirmation will be sent to you once the return is processed.
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For the first 30 days after the purchase the buyer may return merchandise for a money back refund, excluding any shipping charges. All returns must meet our guidelines.
Returned or exchanged products must be in brand new, mint condition, and have all original manufacturer's packaging, materials, and accessories, including instruction booklets, packing inserts, and blank warranty cards.
Merchandise missing the original Universal Product Code (UPC) cannot be returned. The original manufacturer's labeled packaging should be enclosed within an outer shipping box. Please do not write or place shipping labels or stickers on the manufacturer's packaging.Securely package the product and include a copy of the original invoice.
Ship the parcel back to us freight prepaid. We do NOT accept COD or freight collect shipments. We recommend a shipping method that provides tracking and insurance.
Please allow up to eight business days after we receive the package for your return/exchange/refund to be processed. An e-mail confirmation will be sent to you once the return is processed.
[Return Policy]
1) If the returned item is still brand new and factory sealed, we will refund in full less shipping (even if order may be value free shipping). However, for new releases and popular merchandise with short supply, we may charge a restocking fee up to 20%. Shipping is non-refundable.
2) Opened box items, up to 30% restocking fee plus shipping cost would be charged if returned with original packaging and serial number matched. If original packing is missing, a 50% restocking fee would be charged. If return items miss accessories, UPC or Serial Number,50~99.9% restocking fee may be charged.
3) For unmatched return, wrong item, or item with different serial number, we take this as frau.dulent return and will report it to Amazon and maybe the police department for frau.dulent investigation.
4) If an item is defective we will take the return back and provide free shipping. Replacements for defective items are shipped free of charge, subject to inventory on hand.
Returned or exchanged products must be in brand new, mint condition, and have all original manufacturer's packaging, materials, and accessories, including instruction booklets, packing inserts, and blank warranty cards.
Merchandise missing the original Universal Product Code (UPC) cannot be returned. The original manufacturer's labeled packaging should be enclosed within an outer shipping box. Please do not write or place shipping labels or stickers on the manufacturer's packaging.Securely package the product and include a copy of the original invoice.
Ship the parcel back to us freight prepaid. We do NOT accept COD or freight collect shipments. We recommend a shipping method that provides tracking and insurance.
Please allow up to eight business days after we receive the package for your return/exchange/refund to be processed. An e-mail confirmation will be sent to you once the return is processed.
[Return Policy]
1) If the returned item is still brand new and factory sealed, we will refund in full less shipping (even if order may be value free shipping). However, for new releases and popular merchandise with short supply, we may charge a restocking fee up to 20%. Shipping is non-refundable.
2) Opened box items, up to 30% restocking fee plus shipping cost would be charged if returned with original packaging and serial number matched. If original packing is missing, a 50% restocking fee would be charged. If return items miss accessories, UPC or Serial Number,50~99.9% restocking fee may be charged.
3) For unmatched return, wrong item, or item with different serial number, we take this as frau.dulent return and will report it to Amazon and maybe the police department for frau.dulent investigation.
4) If an item is defective we will take the return back and provide free shipping. Replacements for defective items are shipped free of charge, subject to inventory on hand.
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Return Policy: We will issue a refund/credit if you are not satisfied with your purchase and notify us within 14 days of product receipt. It must be returned in the original packaging and in saleable condition. Returned product is subject to a 25% restocking charge(30% on replacement parts) and must be returned freight prepaid.
A-to-Z Claims:
Please understand that a filed a-to-z claim (whether withdrawn or not) puts a substantial damage to our seller's account. Only when we fail to solve a problem, you should file a claim. Once a claim is filed (whether by you or an Amazon CSR on your behalf), we will no longer be able to assist you but will work as hard as we can to defend ourselves.
Please understand that a filed a-to-z claim (whether withdrawn or not) puts a substantial damage to our seller's account. Only when we fail to solve a problem, you should file a claim. Once a claim is filed (whether by you or an Amazon CSR on your behalf), we will no longer be able to assist you but will work as hard as we can to defend ourselves.
We are committed to providing each customer with the highest standard of customer service. All orders placed from our storefront on Amazon.com are subject to Amazon.com privacy notice, Amazon's conditions of use and the following policies.
RETURNS: All returns require a Return Material Authorization (RMA ) number. A RMA Number will be issued once you submit the return request. After a RMA request is assigned, the item should be shipped backed and received by us within 10 days. All returns must have all original manufacturers packaging, materials and accessories, including instruction booklets, packing inserts, and blank warranty cards.
All serial numbers are recorded before shipping to the customer. The serial number on the unit must match the serial number on the box, the warranty card as well as our record from your order. If the serial number of the returned item doesn't match our record then you will not be refunded. We will also report the order to Amazon for further investigation.
1) Unopened Item (factory sealed): Buyer can return within 30 days as of the delivery date. Buyer pays for outbound and return shipping fees.
2) Opened Item (factory seal broken): Buyer can return within 30 days as of the delivery date. Buyer pays for outbound and return shipping fees. A 15%-50% restocking fee will be charged based on the returned item condition. Software and video game products can not be returned once opened.
3) Dead on arrival items must be reported within 7 days of receipt.
All returns are tested upon receipt. If the customer misrepresents the return reason and the item is not defective; a restocking fee will be charged as stated above.
If you choose to return the item, please return it in the same condition as received, including any retail packaging if applicable. Used items and discretionary returns (Accidental order, better price available, no longer needed/wanted) may be subject to a restocking fee and will be charged return shipping cost per amazon return policy.
REFUND: Items that qualified for free shipping and are being returned will have our standard shipping charges deducted from the refund or credit. The return shipping cost (the cost to send an item back to us) is not refundable. Please allow up to 5 business days after we receive the package for your refund to be processed. An e-mail confirmation will be sent to you once the refund is processed.
Price match is not available per Amazon policy.
Thanks for shopping with us.
RETURNS: All returns require a Return Material Authorization (RMA ) number. A RMA Number will be issued once you submit the return request. After a RMA request is assigned, the item should be shipped backed and received by us within 10 days. All returns must have all original manufacturers packaging, materials and accessories, including instruction booklets, packing inserts, and blank warranty cards.
All serial numbers are recorded before shipping to the customer. The serial number on the unit must match the serial number on the box, the warranty card as well as our record from your order. If the serial number of the returned item doesn't match our record then you will not be refunded. We will also report the order to Amazon for further investigation.
1) Unopened Item (factory sealed): Buyer can return within 30 days as of the delivery date. Buyer pays for outbound and return shipping fees.
2) Opened Item (factory seal broken): Buyer can return within 30 days as of the delivery date. Buyer pays for outbound and return shipping fees. A 15%-50% restocking fee will be charged based on the returned item condition. Software and video game products can not be returned once opened.
3) Dead on arrival items must be reported within 7 days of receipt.
All returns are tested upon receipt. If the customer misrepresents the return reason and the item is not defective; a restocking fee will be charged as stated above.
If you choose to return the item, please return it in the same condition as received, including any retail packaging if applicable. Used items and discretionary returns (Accidental order, better price available, no longer needed/wanted) may be subject to a restocking fee and will be charged return shipping cost per amazon return policy.
REFUND: Items that qualified for free shipping and are being returned will have our standard shipping charges deducted from the refund or credit. The return shipping cost (the cost to send an item back to us) is not refundable. Please allow up to 5 business days after we receive the package for your refund to be processed. An e-mail confirmation will be sent to you once the refund is processed.
Price match is not available per Amazon policy.
Thanks for shopping with us.
Refund Policy
Please allow 3-5 business days from when we receive your return to process your refund. You will be notified by email once your return is processed. Adorama reserves the right to refuse return, refund and/or charge a restocking fee for any product that doesn’t comply with the above mentioned requirements.
30 Day Return Policy.
For the first 30 days after your purchase you may return merchandise for a full money back refund, excluding any shipping charges.
Returned or exchanged products must be in brand new, mint condition, and have all original manufacturer's packaging, materials, and accessories, including instruction booklets, packing inserts, and blank warranty cards.
Please remove all unnecessary pre-existing labels from the box.
Merchandise missing the original Universal Product Code (UPC) cannot be returned. The original manufacturer's labeled packaging should be enclosed within an outer shipping box. Please do not write or place shipping labels or stickers on the manufacturer's packaging.
If a product is received defective or incorrect, please please submit an online return request or contact us immediately and we will do whatever possible to resolve the issue. We will only cover return shipping if we are notified prior to return.
Please allow 3-5 business days from when we receive your return to process your refund. You will be notified by email once your return is processed. Adorama reserves the right to refuse return, refund and/or charge a restocking fee for any product that doesn’t comply with the above mentioned requirements.
30 Day Return Policy.
For the first 30 days after your purchase you may return merchandise for a full money back refund, excluding any shipping charges.
Returned or exchanged products must be in brand new, mint condition, and have all original manufacturer's packaging, materials, and accessories, including instruction booklets, packing inserts, and blank warranty cards.
Please remove all unnecessary pre-existing labels from the box.
Merchandise missing the original Universal Product Code (UPC) cannot be returned. The original manufacturer's labeled packaging should be enclosed within an outer shipping box. Please do not write or place shipping labels or stickers on the manufacturer's packaging.
If a product is received defective or incorrect, please please submit an online return request or contact us immediately and we will do whatever possible to resolve the issue. We will only cover return shipping if we are notified prior to return.
Amazon Returns Policies
www.amazon.com/gp/help/customer/display.html?nodeId=GKM69DUUYKQWKWX7
New, used, and refurbished products purchased from sellers other than Amazon.com are subject to the returns policy of the applicable seller.
www.amazon.com/gp/help/customer/display.html?nodeId=GKM69DUUYKQWKWX7
New, used, and refurbished products purchased from sellers other than Amazon.com are subject to the returns policy of the applicable seller.
RESTOCKING fee and Shipping fee will be charged depending on the actual condition of your returned item, as our store is NOT for free trial. NO Refund will be processed if the s/n does not match our record. Please visit other stores for free trial or swapping purpose. Leaving negative feedback will not help us to resolve your issue, but will force us to fight against it by all means instead. Please send Amazon messages to us directly for any inquiry, as we do respond in time.