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Using a freight forwarder to ship or hand-carrying items internationally may result in complications not covered by Amazon.
You can search for items eligible for international shipping or visit Amazon International Shopping to find items that can be shipped internationally directly from Amazon.com. If you instead choose to export items purchased from Amazon.com by using your own freight forwarder or personally hand-carrying the items, the following policy applies:
You are responsible for export/import compliance for orders that you or your freight forwarder export/import.
If you (or your freight forwarder) purchase items from Amazon.com to be shipped to a U.S. location, you (or your freight forwarder) are now considered the exporter for any subsequent export of the items from the United States. As the exporter, you (or your freight forwarder) are solely responsible for compliance with all export and import regulations, including all U.S. export regulations and the import regulations of the destination country.
Amazon will not act and must not be listed on any export documentation (export declarations, invoices, packing lists, air waybills, etc.) as the exporter or United States Principal Party in Interest (USPPI) for orders where you choose to use a freight forwarder to export items that were delivered to a U.S. address.
Amazon cannot accept returns or issue refunds for lost or damaged items that you or your freight forwarder export.
Amazon is not responsible for any damage, defect, material difference, or loss that occurs to items after the items are delivered to you or your freight forwarder. This means that Amazon will not provide a replacement or a refund for any lost or damaged items delivered in the U.S. and subsequently taken outside of the U.S., either by hand-carrying or using a freight forwarding service. You should refuse the delivery of items if they arrive from Amazon damaged and instruct your freight forwarder to do the same.
Items delivered to a U.S. address, which are undamaged following their subsequent export, must be returned from the U.S.
Items that you (or your freight forwarder) export may not be returned to Amazon from outside of the United States. International return labels will not be issued for those items. In order to use an Amazon prepaid Return Mailing Label to return eligible items that you (or your freight forwarder) have exported, you must first return the items to a U.S. address. Amazon will not serve as the importer or exporter for the return shipment. You (or your designated freight forwarder) will be the exporter and importer for the shipment, bear all shipping costs, and be responsible for compliance with all applicable export and import regulations, including all U.S. import regulations and the export regulations of the relevant country.
Once the eligible items are returned to a U.S. address, you may generate a Return Mailing Label from the Online Returns Center which you may then use to return the items from the U.S. address to the Amazon fulfillment center listed on the Return Mailing Label. Title and risk of loss transfer to Amazon upon receipt of the items at the Amazon fulfillment center listed on the Return Mailing Label.
Returns and Refunds
All returns are handled in accordance with Amazon's Return Policies. Any refunds are issued in accordance with Amazon's Refund Policies.
How to report issues under this policy or identify international freight forwarders
If you would like to report issues arising under this policy or identify international freight forwarders, email ff-validate-notify@amazon.com. Be sure that your email includes the following:
Subject line: The subject line should read as, “Issue concerning Freight Forwarders and Hand Carry International Shipping Policy.”
Body of email: The body of the email should include the name(s) and address(es) of the involved parties, including identified international freight forwarders, as well as a brief explanation of relevant details.